Refund & Cancellation Policy
Emberis is a subscription software service. This policy explains how billing, cancellation, refunds, and payment disputes work. It forms part of our Terms of Service.
1. Billing
Paid plans are billed in advance, monthly or annually, through our payment processor, Stripe. Subscriptions renew automatically at the end of each billing period until cancelled.
2. Cancellation
- You can cancel at any time from your account settings or by emailing founder@emberis.ai.
- Cancellation stops the next automatic renewal. Your plan stays active until the end of the period you've already paid for.
- We do not charge a cancellation fee.
3. Refunds
- Annual plans: if you're not satisfied, you may request a full refund within 14 days of your initial purchase. After 14 days, annual fees are non-refundable, but you keep access for the remainder of the term.
- Monthly plans: monthly fees are non-refundable once the period has begun; you can cancel to prevent future charges.
- Billing errors or duplicate charges: contact us and we'll correct or refund them promptly.
- Approved refunds are returned to your original payment method via Stripe, typically within 5 to 10 business days.
4. Early-access / free trial
Companies in our early-access program use Emberis free of charge for the stated period (currently 90 days) and are not billed during it. There is nothing to refund unless you choose to continue on a paid plan afterward, at which point this policy applies.
5. Payment disputes
If you believe a charge is wrong, please contact us first at founder@emberis.ai. We'll almost always resolve it faster than a bank dispute. We reserve the right to suspend accounts with unresolved chargebacks until the matter is settled.
6. Contact
Questions about billing, cancellation, or refunds: founder@emberis.ai.